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Common queries answered

Frequently asked Questions

Due to increasing interest in our offers in the last months it normally takes up to 7-14days to receive your order. Sometimes, when we run very low on stock, it may even take up to 30days. If this is the case for you, please reach out to us and you’ll receive a coupon code for your next order.

Please stay with us as we’re building our distribution center in California and will soon be able to provide much better shipping times.

If the items are damaged when receiving them, you’ll be offered a full refund by us. Depending on the item you may need to return it at our cost.

If you are not happy with your new items, you may return them to us at your cost and you’ll receive a coupon for your next order.

Once the order is dispatched, you cannot change your shipping address! Often this will be a few hours after ordering, so please hurry if there’s any problem and send us a message.

To change your standard shipping address go to: https://atlas1.co/my-account/edit-address/

To track the status of your order, go here:
https://atlas1.co/my-account/orders/

To track the shipping of your order, go here: https://parcelsapp.com/en

If you’re looking for customer support just put your questions in the form field on this page. We will reach out to you asap!

If you have put in the wrong shipping address, make sure to reach out asap! Often your order will be processed in the next hours and then it’ll be too late to change it. We will do what we can, but we cannot make promises, after reaching out too late. Thank you so much for your understanding.

At this time we ship worldwide. If it’s possible to ship to your country, then we probably do so. If there are any problems with your shipping, we will reach out to you.

We try to combine as many of your ordered items into one package as possible. However, due to different warehouses storing the items, it’s sometimes not possible to do so and you’ll receive multiple packages. We hope you understand this.

Still need help?

Get in touch with us

You can find an answer to almost all of your questions here: FAQ.

You can track your order here: Track my order.

If you did not find an answer to your question, we will be more than happy to help.

Mon-Fri: 9:00 am – 6:00 pm

Email: support@atlas1.co

Phone: +1 (917) 675-3472

100 Park Ave, Manhattan, NY 10017, USA

EU Address: Wiener Str. 46, 01069 Dresden, Germany

For more convenience, you can also use the contact form below, we will get back to you within 24h.

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