Frequently Asked Questions

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Due to increasing interest in our offers in the last months it normally takes up to 7-14days to receive your order. Sometimes, when we run very low on stock, it may even take up to 30days. If this is the case for you, please reach out to us and you’ll receive a coupon code for your next order.

Please stay with us as we’re building our distribution center in California and will soon be able to provide much better shipping times.

How do I create an account? 

Your account will be automatically created when making a purchase and accepting account creation.

How do I change my shipping address? 

Once the order is dispatched, you cannot change your shipping address! Often this will be a few hours after ordering, so please hurry if there’s any problem and send us a message.

To change your standard shipping address, go to: https://atlas1.co/account/addresses

How do I track the status of my order? 

To track the status of your order, go here:
https://shopify.com/94176969081/account/orders

To track the shipping of your order, go here: https://parcelsapp.com/en

Will you keep my credit card information on file? 

Your credit card information will not be kept on file.

Do you charge sales tax? 

We normally prepay sales tax but their might be some special regulations in your state.

Do you ship to my country? 

At this time we ship worldwide. If it’s possible to ship to your country, then we probably do so. If there are any problems with your shipping, we will reach out to you.

Will my items come in one package? 

We try to combine as many of your ordered items into one package as possible. However, due to different warehouses storing the items, it’s sometimes not possible to do so and you’ll receive multiple packages. We hope you understand this.

If you need to swap an item

Returns and Exchanges

What is your returns policy? 

If the items are damaged when receiving them, you’ll be offered a full refund by us. Depending on the item you may need to return it at our cost.

If you are not happy with your new items, you may return them to us within 30 days for free.

I received the wrong item 

If you received the wrong item, make sure that you’ve not accidentally put in the wrong order. In every case, you should contact us so we can arrange a return & refund or re-ship the correct item.

My order arrived damaged 

If you received a damaged item, please make sure to take pictures/videos of the damaged package and the damaged product before using it. Then contact us with these images and we will arrange a refund or re-ship your items. However, you wish.

Where should I mail my authorized return? 

This may differ for every order. So, please contact our support team here: https://atlas1.co/pages/contact 

How do I receive customer support? 

If you’re looking for customer support just put your questions in the form field on this page: https://atlas1.co/pages/contact . We will reach out to you asap!

What do I do if I entered an incorrect shipping address? 

If you have put in the wrong shipping address, make sure to reach out asap: https://atlas1.co/pages/contact 

Often your order will be processed in the next hours and then it’ll be too late to change it. We will do what we can, but we cannot make promises, after reaching out too late. Thank you so much for your understanding.

Can I change or cancel an order after I've submitted it? 

If you want to change or cancel your order, please do so asap. https://atlas1.co/pages/contact 

Most of the time your order will be processed a few hours after you finished it.

Can I pre-order an item that is sold out? 

At the moment this is not possible. But we may enable such options later on. Thank you for your patience!